Terms of Service

Last updated: October 28, 2026

These Terms govern the use of the Gruvo app and services, operated by GROOVOTECH S.A.S. (RUC 0195196559001), which operates the Gruvo brand, Cuenca, Ecuador. By creating an account or using the app you accept these Terms and the Privacy Policy.

1. What Gruvo is

Gruvo is a marketplace and technology intermediary between users and independent vehicle-service providers, and a vehicle buy/sell platform in Cuenca. Gruvo is not the service provider, is not the providers' employer and is not a party to sales between users.

2. Account

• You must be 18 or older and give truthful, up-to-date information.
• Customers must register their full name and phone, and add a photo before their first service request.
• Providers must complete their profile: business name, contact person, phone, WhatsApp, address, opening hours and logo. Until it is complete and they are approved they cannot go available or receive jobs.
• You are responsible for keeping your password confidential and for activity on your account.

3. For customers

• When requesting a service, price and conditions are agreed directly with the provider; payment is made to the provider, not to Gruvo.
• When the service ends you receive a 4-digit closing PIN that you should only share once the service is really finished.
• You can rate the provider; reviews must be honest and respectful.

4. For providers

• You are an independent provider, responsible for your services, prices, tools, permits and tax obligations.
• Gruvo charges a 12.5% commission on the labor of each service completed through the platform (parts carry no commission). It is settled weekly and you must submit the payment receipt within the deadline shown in the app. The current percentage may be adjusted with prior notice and applies to services completed after the change.
• Amounts you record must be real. Bypassing the platform to avoid the commission, or recording false amounts, may lead to suspension.
• Providers with overdue settlements may be blocked until payment is regularized.

5. Vehicle market and inspections

Listings are the responsibility of whoever creates them. Gruvo does not guarantee the condition, ownership or price of vehicles; always check the vehicle and documents before buying. The current vehicle inspection fee is shown in the app before you confirm it.

6. Liability

Gruvo is not responsible for the quality, outcome, warranty, delays or damages arising from providers' services, nor for transactions between users. Any claim about a service should first be addressed to the provider; Gruvo may help through support as an intermediary. To the extent permitted by law, Gruvo's liability is limited to operating the platform.

7. Prohibited conduct

• Impersonating others or posting false or fraudulent information.
• Harassing, threatening or discriminating against users or providers.
• Using the platform for illegal activity or to avoid the commission.
• Trying to access Gruvo accounts or systems without authorization.

8. Suspension

Gruvo may suspend or close accounts that breach these Terms, with or without prior notice depending on severity.

9. Privacy

The processing of your personal data is described in the Privacy Policy, under Ecuador's LOPDP.

10. Intellectual property

The Gruvo brand, design and software belong to their owners. You keep your rights over the content you publish and authorize us to display it within the platform.

11. Changes

We may modify these Terms; the current version will be in the app with its update date. Continuing to use Gruvo means accepting it.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Ecuador. Disputes will be submitted to the competent courts of Cuenca, Ecuador.

13. Contact

GROOVOTECH S.A.S. (RUC 0195196559001), which operates the Gruvo brand · soporte@gruvo.ec